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Noticeboard

Claverley surgery is now taking part in "GP First Extended Access". We now offer appointments outside of our usual opening hours. We are working alongside other surgeries in the surrounding areas that our patients can attend with a pre-booked appointment. See extended access tab on the right of the webpage for more details.

We would like to welcome the new partner of the practice Dr Allen. Dr Jones has been doing locum work at the surgery but has now left the practice (updated Nov 2018). We would like to wish him all the best in the future.

BOOK YOUR FLU VACCINATION NOW!!

DNA's (did not attend)

A total of 89 appointments were wasted in NOVEMBER through patients failing to attend their booked appointments. This equates to 16 hours of wasted Doctors time. If you know you cannot attend your appointment please ring up to cancel it.

PLEASE NOTE: WE DO NOT RESPOND TO EMAILS SENT TO US. IF YOU WISH TO GET IN TOUCH WITH US PLEASE TELEPHONE THE SURGERY ON 01746 710223 AND SPEAK TO A MEMBER OF OUR TEAM! THANK YOU.

For test results please  phone the surgery after 2pm.

For medication queries please phone after 11am.

28 Day Repeat Prescribing

A 28 day repeat prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage. Prescribing for shorter periods has been widely promoted across England. Research by the National Audit Office in 2007 has shown home and excess medicine stock values for patients prescribed a 28 day supply of a medicine to be one third less than those for patients receiving prescriptions to cover 56 days. In addition, a Bradford University Study concluded that the NHS cost of prescriptions issued for 56 days’ supply is greater than those for 28 days.

 

From 1st April 2017 the NHS Prescription Charge is £8.80

 

The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and is not related to the cost of your medicines(s).

If you need 4 or more prescriptions in three months or 13 or more prescriptions a year, you could save money with a Prescription Prepayment Certificate.

We actively encourage our patients to consider this as it covers any prescription during this period of time, eg one off antibiotic prescriptions or creams etc. in addition to any regular repeat prescriptions.

Ask a member of the dispensary team for more details or visit www.nhs.uk/healthcosts

 

Average GP Earnings for 2014-2015

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working at Claverley Medical Practice in the last financial year was £53,905 before tax and National Insurance.

 

This is for 1 full time GP, 3 part time GPs and 1 locum GP who worked in the practice for more than six months.

 

NAMED GP   

All of our patients now have an allocated NAMED GP.  This is a national requirement from NHS England. Dr Peter Jones is the named GP for all patients registered with Claverley & Pattingham Surgery. Patients can still choose which GP they see at the surgery.

 The Practice now provides FREE SMS Text message reminders for appointments - please check that we have your correct mobile number (We do not send any patient identifiable information)

Statement of Intent - published 30 September 2014

111 GP OUT OF HOURS

The goverment has launched an out of hours service.

If you require medical assistance out of hours you will ring 111.

If you ring the surgery number 01746 710223 you will hear a message asking you to ring 111 (this is a free call)

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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